Wyzo

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Legal

Terms of Service

Effective [Effective date] · Last updated [Last updated]

These Terms are the agreement between you and [Company name] for using Wyzo. If you use Wyzo for an organisation, you agree to them on its behalf.

  • Your organisation owns its content.
  • You’re responsible for using Wyzo lawfully, especially when you contact leads or store other people’s data.
  • Wyzo is provided as is, and our liability is limited.

1. Agreeing to these terms

These Terms of Service govern your use of Wyzo. That includes the web app at app.wyzo.one, Wyzo’s APIs and lead-capture endpoints, the Wyzo MCP server, and related services (together, the “Service”). Wyzo is a BigForge product, provided by [Company name], [Registered office address] (“Wyzo”, “we”, “us”).

By creating an account, signing in or using the Service, you agree to these Terms and to our Privacy Policy. If you use Wyzo on behalf of an organisation, you confirm that you have authority to bind it, and “you” includes that organisation.

Some features show additional terms when you use them. Those terms form part of these Terms.

2. Who can use Wyzo

You must be at least 18 and able to form a binding contract. You can’t use Wyzo if the law prevents you or if we have previously suspended your access.

An organisation may add a member under 18 only with the consent the law requires, as our Privacy Policy explains.

3. Your account

  • Wyzo signs you in with your mobile number and a one-time passcode, and optionally a passkey. Keep your phone, passkeys and devices secure. You’re responsible for everything done through your account.
  • Give accurate information and keep it up to date.
  • If you suspect someone else is using your account, tell us at [support email] straight away.
  • Accounts are personal. Don’t share yours.
  • Your Wyzo account uses the same sign-in system as our other BigForge products.

4. Workspaces and admins

Wyzo is organised into workspaces. The person who creates a workspace, and the admins they appoint, control it. They can:

  • invite and remove members, and set their roles and permissions;
  • connect services such as calling, messaging and calendars;
  • view and export the workspace’s content and its members’ information, as the Service allows. This includes contact details, bank details shared with the organisation and employee verification details.

If you join a workspace, its admins can see and manage your content there, and can remove you. Content you create in a workspace stays with that workspace after you leave. Each organisation is responsible for how its admins and members use Wyzo.

5. Your content

“Your Content” is anything you or your workspace put into the Service. That includes boards and cards, comments, files, CRM records, messages, call recordings and HR records. You, or your organisation, keep ownership of it.

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content, only as needed to provide, secure and improve the Service and as our Privacy Policy describes. The licence ends when Your Content is deleted from the Service, except for copies we must keep by law.

You confirm that you have the rights and permissions Your Content needs, including permission for us to process it as described.

We don’t routinely monitor content, and we aren’t responsible for it. We may remove content or restrict access if we reasonably believe it breaks these Terms or the law.

6. Other people’s data, and your outreach

When you add other people’s information to Wyzo, you (or your organisation) decide why and how it is used, and you are responsible for complying with the law. This covers leads and contacts, call recordings, messages and employee records. In particular, you must:

  • have a lawful basis to collect and use the information, and give the notices required by India’s Digital Personal Data Protection Act, 2023, the GDPR, or any other law that applies;
  • get consent before recording a call where the law requires it, and tell people they are speaking with an AI agent where the law requires that;
  • follow telemarketing and messaging rules, including:
    • in India, the TRAI rules on commercial communications and the National Customer Preference Register (“Do Not Disturb”);
    • in the US, the Telephone Consumer Protection Act and the CAN-SPAM Act;
    • anti-spam laws elsewhere, including permitted calling hours and opt-out requests;
  • follow WhatsApp’s Business and Commerce policies, Meta’s Lead Ads terms, IndiaMART’s terms, and the rules of any email provider you send through.

Wyzo has tools that help: a do-not-contact list, quiet hours, opt-out handling and calling windows. They don’t replace your own compliance.

We process information you add about other people on your instructions, as our Privacy Policy describes. You agree to help us respond to requests from those people.

7. Acceptable use

You must not use Wyzo to:

  • break any law, or infringe anyone’s rights, including privacy and intellectual property;
  • send spam or unsolicited messages, or contact people who have opted out;
  • harass, threaten, defraud or discriminate against anyone;
  • store or share content that is unlawful, obscene or exploitative;
  • upload malware, probe or break the Service’s security, or access accounts or data that aren’t yours;
  • reverse engineer or scrape the Service, except as the law allows, or use automated access beyond the APIs and limits we provide;
  • interfere with or overload the Service, or get around its rate limits, spending caps or access controls;
  • build a competing product, or resell or sublicense the Service without our written permission;
  • use Google, Meta or any other connected service against its terms.

8. Connected services

Wyzo works with services you or your organisation choose to connect. These include Google Calendar and Gmail, WhatsApp and Meta Lead Ads, VocalLabs, email providers, IndiaMART, and AI assistants connected through the Wyzo MCP server. When you connect one, you authorise us to access and exchange data with it on your behalf, as our Privacy Policy describes.

Those services are run by third parties, under their own terms and privacy policies. We aren’t responsible for them. If a service changes or stops, Wyzo features that rely on it may change or stop too.

Charges from a connected service are between you and that service. For example, calls, SMS and messages placed through VocalLabs are billed to your VocalLabs account, under VocalLabs’ own terms.

We handle Google user data as our Privacy Policy describes, in line with the Google API Services User Data Policy, including its Limited Use requirements.

9. AI features

  • Some features use AI models to produce text, summaries, suggestions and other output. Output can be inaccurate, incomplete or inappropriate. Review it before you rely on it or share it. You’re responsible for how you use it.
  • Don’t put information into AI features if you aren’t allowed to share it with the AI providers our Privacy Policy lists.
  • AI features may have usage limits, such as daily spending caps for each workspace.

10. Fees

Wyzo currently has no subscription fees. We may introduce paid plans, or charges for some features. If we do, we will tell you before any charge applies, and the terms shown when you choose a paid option will govern it. You can stop using a paid feature before it starts. Charges from connected services are covered in section 8.

11. Files and links

Files you upload are stored on our content delivery network, and anyone who has a file’s link can open it. Don’t share links to files you want to keep private. Don’t upload anything that must never be reachable by a link.

12. Wyzo’s rights

We and our licensors own the Service, including its software, design, trademarks and documentation. While you follow these Terms, you have a limited, non-exclusive, non-transferable and revocable right to use the Service. We grant no other rights.

If you send us ideas or suggestions, we may use them without any obligation to you.

13. Availability and changes

  • We work to keep Wyzo available, but we can’t promise it will be uninterrupted or error-free. Maintenance, outages at our providers, and events outside our control can affect it.
  • We may change, add or remove features. If a change materially reduces a part of the Service you use, we will try to give you reasonable notice.
  • Beta and preview features are provided as they are, and may change or end at any time.

14. Suspension and termination

  • You can stop using Wyzo at any time. To delete your account, email [support email]. Workspace admins can remove members.
  • We may suspend or end your access in any of these cases:
    • you breach these Terms;
    • the law requires it;
    • your use puts other people or the Service at risk;
    • we stop offering the Service. Where we can, we will give you reasonable notice.
  • When your access ends, so does your right to use the Service. We delete or anonymise data as our Privacy Policy describes, subject to what the law requires us to keep. Export anything you need before a workspace is closed.
  • Sections that should by their nature survive termination do so, including those on responsibilities, disclaimers, limitation of liability, indemnity and governing law.

15. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. That includes warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy, and any warranty that the Service will be uninterrupted, secure or error-free. Some jurisdictions don’t allow some of these exclusions, so they may not all apply to you.

16. Limitation of liability

To the extent the law allows, we aren’t liable for indirect, incidental, special, consequential or punitive damages. Nor are we liable for lost profits, revenue, data, goodwill or business opportunities arising from the Service or these Terms, even if we were told such losses were possible.

Our total liability for all claims relating to the Service or these Terms is limited to the greater of:

  • what you paid us for the Service in the 12 months before the event that gave rise to the claim; or
  • ₹10,000.

Nothing in these Terms limits liability that the law doesn’t allow to be limited, such as liability for fraud.

17. Indemnity

You, and your organisation, will defend and indemnify us, our affiliates and our people against claims, losses and costs, including reasonable legal fees, arising from:

  • Your Content;
  • your use of the Service;
  • your outreach to other people;
  • your breach of these Terms or the law.

18. Governing law and disputes

These Terms are governed by the laws of India. The courts at [City] have exclusive jurisdiction, subject to any mandatory rights you have under the law where you live. Before bringing a claim, please contact us at [support email] so we can try to resolve it informally.

19. Changes to these terms

We may update these Terms. We will post the new version with a new “Last updated” date. For material changes, we tell you in Wyzo or by email before they take effect. If you keep using Wyzo after that, you accept the updated Terms.

20. General

  • These Terms, the Privacy Policy and any feature-specific terms are the whole agreement between you and us about the Service.
  • If part of these Terms can’t be enforced, the rest still applies.
  • If we don’t enforce a right, we haven’t given it up.
  • You can’t transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • We aren’t liable for delays or failures caused by events beyond our reasonable control.
  • We send notices to you in Wyzo or to the email address on your account. Send notices to us at [support email].
  • We are independent of each other. These Terms create no partnership, agency or employment relationship, and no rights for anyone else.

21. Contact

[Company name]
[Registered office address]
[support email]

Grievance Officer (under the Information Technology Act, 2000 and its rules, and the DPDP Act): [Grievance Officer name], [Grievance Officer email].

Terms of Service | WYZO